Position Overview

The Apprenticeship & Training Assistant supports the daily operations of apprenticeship and training programs across the Atlanta and Georgia Chapters. This position provides essential administrative and training support to ensure courses run smoothly, students and customers receive timely assistance, and program records are maintained accurately.

Ideal Candidate

The ideal candidate is organized, detail-oriented, dependable, and comfortable working in a fast-paced environment while managing multiple priorities. They enjoy helping others, take pride in providing excellent customer service, and are committed to keeping daily operations running smoothly. Experience in an administrative, training, education, customer service, or office environment is a plus.

Key Responsibilities

Front-Office & Customer Communication

Answer incoming phone calls from customers, students, and prospective students.
Provide accurate information and direct inquiries to the appropriate staff member.
Respond to emails and assist with general customer and student communication.
Maintain a professional, welcoming, and helpful front-office environment.

Administrative Support

Perform daily administrative and office support tasks.
Manage, organize, and route emails and messages to appropriate staff.
File and maintain completed documents and program records.
Perform data entry and assist with data collection and reporting.
Maintain accurate and organized records.

Training & Course Administration

Assist with preparing and maintaining course offerings within the training database.
Manage student enrollment and course-related information.
Assist with coordinating course marketing materials and communications.
Set up and administer Zoom courses and other virtual training needs.
Support instructors and staff with course administration and scheduling needs.

Course & Classroom Preparation

Inventory and prepare course materials and supplies.
Print, organize, and assemble student packets and course materials.
Prepare classrooms prior to training sessions.
Ensure appropriate signage, supplies, and materials are available for each class.
Assist with maintaining an organized and prepared training environment.

Team Collaboration

Work collaboratively with instructors, staff, and leadership to support daily program operations.
Assist with special projects and other administrative duties as assigned.
Maintain a positive, professional, and team-oriented approach when working with students, instructors, members, and staff.

Supervisory Relationships

Reports to: Director of Apprenticeship & Training
Supervisory Responsibilities: None

Required Skills & Qualifications

Proficiency with Google Workspace and Microsoft Office applications.
Strong organizational and time-management skills.
Ability to prioritize multiple tasks and meet deadlines.
Strong attention to detail and accuracy.
Excellent written and verbal communication skills.
Ability to learn and adapt to new software, systems, and technology.
Ability to work independently while also functioning effectively as part of a team.
Strong follow-through and accountability.
Professional and customer-service-oriented demeanor.

Work Environment

This is a full-time, hourly position based in Peachtree Corners, Georgia. The position involves working in an office and training environment and requires regular interaction with students, instructors, members, and staff.

Standard Work Schedule

Monday–Thursday: 10:00 a.m. – 6:30 p.m.
Friday: 8:00 a.m. – 4:30 p.m.

Independent Electrical Contractors Atlanta/Georgia Chapters

Apprenticeship & Training Assistant

About the Job